At Decmozo, your satisfaction is our top priority. We take pride in offering carefully curated home décor items—from elegant rugs and ambient lamps to unique wall art and modern vases. If for any reason you’re not fully satisfied with your purchase, we’re here to help.
Eligibility for Refunds
You may request a refund under the following conditions:
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The item arrives damaged, defective, or not as described
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You notify us within 7 days of delivery
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The item is unused, in its original packaging, and in resellable condition
Items Not Eligible for Refund
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Used or altered products
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Custom or made-to-order items
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Clearance or final sale items
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Requests made after 7 days of delivery
How to Request a Refund
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Email us at support@decmozo.com with:
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Your order number
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Photos of the item (if damaged or incorrect)
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A short description of the issue
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Our support team will respond within 2 business days with next steps.
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If approved, we’ll provide a return shipping address and instructions.
Return Shipping
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If the refund is due to our error (damaged, wrong item), we cover the return shipping.
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For other reasons, the customer is responsible for return shipping costs.
Refund Process
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Once we receive and inspect the returned item, your refund will be processed.
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Refunds are credited to the original payment method within 5–7 business days.
Need Help?
For questions about your order, feel free to contact our support team anytime at:
📧 support@decmozo.com
